Hayley Hall

Provided excellent patient care and met patient needs while utilizing the nursing process. Collaborated with Emergency Department and inpatient teams to ensure optimal patient outcomes. Proficiently triaged patients of all acuities and acted as primary or assisting nurse for high acuity cases, including heart alerts, traumas, and stroke alerts.

Served as the primary caretaker for four young girls full-time, ensuring their safety and well-being. Provided safe and efficient transportation, prepared meals and snacks, and maintained a hygienic environment. Utilized therapeutic communication and managed daily care routines including diaper changes and bathing.

Managed telephone communications, directing calls to appropriate staff or handling inquiries directly. Scheduled all appointments for multiple clinics and ensured accuracy of billing claims with correct diagnosis codes. Processed all incoming Medical Records requests in a timely manner, adhering strictly to HIPAA laws, and maintained clinic cleanliness daily.

Managed patient check-in and check-out processes using PrognoCIS EMR, and ran daily prescription monitoring program reports for upcoming appointments. Scheduled all incoming referrals efficiently and compassionately guided new patients through paperwork. Handled difficult situations and patients with professionalism, adhering to clinic policy.

Managed patient check-in and check-out using EPIC EMR in an efficient and friendly manner. Scheduled emergency room charts within specified timeframes with appropriate surgeons. Handled incoming and outgoing faxes, answered phone calls, and returned voicemails promptly, directing calls to the correct staff.

Managed client check-in and check-out using BUI & Centricity EMR, and scheduled appointments adhering to TennCare insurance standards. Ensured the medication clinic flowed smoothly and efficiently. Ordered office supplies, kept the clinic stocked, and handled phone calls and voicemails in a timely manner.

Conducted comprehensive feature and benefit tours of the facility for prospective members. Presented various membership options to inquiring individuals, utilizing appropriate sales techniques to secure new enrollments. Accurately initiated and completed all necessary paperwork for new memberships.

Maintained cleanliness and stock in the dining room while providing excellent customer service. Actively engaged customers through sampling and prepared sandwiches and other food items according to their specific requests and needs. Ensured high levels of customer satisfaction with every order.

Contributed to building the “LA at my work” program from its inception, demonstrating initiative and program development skills. Communicated clearly and effectively regarding clients' nutritional needs, providing concise problem-solving skills. Maintained proper customer service relations and consistently exceeded sales opportunities.

Processed appropriate financial transactions for customers with accuracy and efficiency. Exhibited friendly and helpful customer service throughout all transactions. Ensured a positive and smooth checkout experience for every customer.

Provided exceptional care to children, ranging from newborns to toddlers, ensuring their safety and comfort. Maintained a nurturing and secure environment for children while their parents attended church services. Managed daily routines and activities appropriate for each age group.

Consistently exceeded sales opportunities by effectively communicating nutritional needs to clients. Delivered concise problem-solving skills while maintaining proper customer service relations. Guided clients towards their weight loss goals through personalized support.

Provided excellent customer service, ensuring a positive experience for all patrons. Excelled in barista training and skills, preparing a variety of coffee drinks and mixes. Consistently delivered beverages to customers' ultimate satisfaction.

Provided excellent customer service, assisting patrons with rentals, returns, and inquiries. Initiated responses to incoming calls and questions, ensuring efficient communication. Developed essential computer skills for financial transactions and inventory management.

Tutored a female student with severe autism, focusing on reinforcing communication skills using American Sign Language. Assisted with everyday living skills and provided transportation for the student under supervision. Fostered a supportive and effective learning environment.

Increased the efficiency and thoroughness of event setup and cleanup processes, ensuring smooth transitions. Managed co-workers during events, delegating tasks and overseeing performance to maintain high standards. Provided customers with an exceptional overall catering experience, contributing to client satisfaction.

Graduated with an Associate of Applied Science Degree in Nursing in May 2022. The program focused on providing comprehensive patient care and utilizing the nursing process.