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Hassan Sanduka

@hassansanduka

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Detail-oriented QA Engineer with a passion for quality software.

Jordan

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What I'm looking for

I am looking for a role that allows me to enhance my QA skills, work in a collaborative environment, and contribute to high-quality software development.

I am a detail-oriented QA Engineer with one year of experience in both manual and automation testing for web and mobile applications. My expertise lies in writing comprehensive test cases, identifying bugs, and collaborating effectively within Agile environments. I am proficient in tools such as SQL, Selenium, Postman, and JIRA, which enable me to deliver high-quality software and continuously improve QA processes.

Throughout my career, I have developed over 50 test cases achieving 95% coverage and reported more than 25 critical bugs using JIRA. My experience includes validating APIs and data flow via Postman and working closely with development teams to resolve issues promptly. I am passionate about ensuring that software meets the highest standards of quality and usability.

Experience

Work history, roles, and key accomplishments

Current

Customer Affairs Officer

Current

Floward for Import & Export

Sep 2023 - Oct 2023 (1 month)

Delivered top-tier support via calls, emails, and chats while managing orders and resolving payment issues. Suggested workflow improvements for better efficiency and collaborated with technical teams to resolve product issues.

Customer Support Order Management

QA Engineer

Floward for Import & Export

Aug 2023 - Sep 2023 (1 month)

Detail-oriented QA Engineer with 1 year of experience in manual and automation testing for web and mobile applications. Skilled in writing test cases, identifying bugs, and collaborating in Agile environments. Passionate about delivering high-quality software and continuously improving QA processes.

Manual Testing Automation Testing Selenium API Testing SQL Agile Methodology Test Plans

Customer Care & Tech Support

Damanmax Telecom

Jul 2022 - Jan 2023 (6 months)

Provided tech support and resolved product issues while handling customer queries in adherence to policy. Reported recurring issues to boost product quality.

Technical Support Quality Improvement

Education

Degrees, certifications, and relevant coursework

Arab Open University

Bachelor of Science, Information Technology

2016 - 2019

Pursued a Bachelor of Science in Information Technology & Computing, focusing on various aspects of IT including software development, database management, and systems analysis.