At Centre for Innovative Studies, I coordinated daily academic and administrative operations, including faculty availability, classroom schedules, and training activities. I also developed and implemented SOPs and prepared operational reports for senior management.
At Centre for Innovative Studies and Texas Review, I delivered English language training, including workplace communication sessions, IELTS, and PTE courses. I conducted mock interviews and tests, provided feedback, and tracked student progress.
At I Energizer IT Services Pvt. Ltd, I handled customer complaints and maintained an 80% first-contact resolution rate. Earlier, as Guest Lecturer, English at KVVS College of Science & Technology, I taught English and coordinated career counselling and job placement seminars.

