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harriet spartanHS
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harriet spartan

@harrietspartan

Data scientist at Spartan Labs building explainable predictive models and a public dashboard on Kenya’s insurance industry.

Kenya
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At Spartan Labs, I’m building Kenya Insurance Intelligence, a public data product based on Association of Kenya Insurers and Insurance Regulatory Authority reports. It tracks underwriting losses across 2017–2024 and flags differences in source coverage while withholding unverified figures.

At CCI Kenya, I analyzed about 7,500 QA audits to identify causes of dissatisfied-customer cases, then built pivot dashboards and presented them to the senior campaign manager. My projects also include predictive models with documented validation, explainability and limitations, and I’m researching claims reserving methods for Kenyan short-tail general insurance as part of my MSc thesis.

Experience

Work history, roles, and key accomplishments

SL
Current

Independent Data and AI Projects

Spartan Labs

Jan 2026 - Present (9 months)

Delivered a paid project for a fashion business client including website, WhatsApp customer flow, policies, and launch-readiness review. Building a public data product on Kenyan insurance industry results and conducting QA root-cause analysis.

CK

Customer Service Representative

CCI Kenya

May 2024 - Sep 2024 (4 months)

Met all AHT, CSAT, and QA targets while handling 60-70 emails per day. Selected by the client to support the QA team and subsequently promoted to Quality Analyst.

Education

Degrees, certifications, and relevant coursework

KCA University logoKU

KCA University

Master of Science, Data Science

2025 -

Pursuing an MSc in Data Science with expected completion in November 2027.

Moringa School logoMS

Moringa School

Certificate, Data Science

Completed a Certificate in Data Science in 2023.

South Eastern Kenya University logoSU

South Eastern Kenya University

Bachelor of Science, Actuarial Science

Completed a Bachelor of Science in Actuarial Science in 2022.

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