Harriet holder

Manage and process all night audit paperwork and daily accounting, resolve guest issues during overnight shifts, and maintain organized records of hotel activities for management review.

Provide individual, family, and youth outpatient therapy including telehealth, perform comprehensive assessments and treatment plans, and collaborate with providers to improve client mental health outcomes.

Advised brides and wedding parties on gowns and accessories, trained new staff, and supported sales of wedding and special occasion attire.

Oversaw front desk operations and night audit processes (11pm–7am), resolved guest inquiries, executed nightly accounting via OPERA, and supported implementation of new management initiatives.

Delivered home-based intensive family therapy, conducted comprehensive assessments including CANS, developed collaborative treatment plans, and documented progress notes meeting federal and state requirements.

Managed front desk and executed night audit accounting using the Fosse system, closed daily revenue and resolved guest concerns to ensure smooth overnight operations.

Taught floral design and wreath-making classes, assisted customers as a cashier, and provided product guidance to meet customer needs.

Performed night audit duties including preparing spreadsheets, making reservations, and resolving overnight guest inquiries while assisting with guest activities and local venue information.

Conducted all night audit processes, prepared reports for accounting, assisted guests with transportation and emergency issues, and communicated nightly activities to management.

Completed a Master’s degree in Education with a concentration in Mental Health at Cambridge College, graduating June 2021.

Completed a Master-level program in management science at Eastern Nazarene College, graduating in May 2008.