Open to opportunities

Harleen Kaur

@harleenkaur7

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Experienced Pharmacy Assistant skilled in prescription processing, Kroll adjudication, and workflow optimization.

Canada

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What I'm looking for

I seek a patient-centered pharmacy role where I can apply Kroll expertise, regulatory and QA training, and workflow optimization to improve accuracy, reduce wait times, and grow into regulatory/quality roles.

I am a dedicated Pharmacy Assistant with hands-on experience processing 120+ prescriptions daily and deep proficiency with Kroll, insurance adjudication, and workflow optimization, consistently reducing claim errors and patient wait times.

In my current role at Credit Valley Health Centre I processed 500+ insurance claims weekly, audited 100+ patient files monthly for HIPAA/PIPEDA compliance, and streamlined pharmacy-to-billing workflows to cut prescription processing time by 25%. These improvements boosted patient satisfaction, accelerated reimbursement cycles by 15%, and reduced medication stock discrepancies while maintaining balanced cash handling procedures.

I hold a Diploma in Regulatory Affairs and Quality Operations and a B.Sc. in Biotechnology, and I’m pursuing roles that leverage pharmacy operations, regulatory compliance, and quality assurance to improve patient care and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Assistant

Current

Credit Valley Health Centre

Jan 2025 - Present (7 months)

Processed 500+ insurance claims weekly via Kroll, reducing billing errors by 20% and accelerating reimbursement cycles by 15%. Audited 100+ patient files monthly for HIPAA/PIPEDA compliance and reconciled monthly inventory, cutting stock discrepancies by 15%.

Kroll HIPAA Workflow Optimization

Current

Pharmacy Assistant

Current

Parkside Pharmacy

Mar 2024 - Present (1 year 5 months)

Processed an average of 150+ prescriptions daily, ensuring accurate labeling and Kroll adjudication to support efficient pharmacy workflow and reduce errors. Managed refill requests and customer intake under SOPs while maintaining confidentiality and timely referrals to pharmacists.

Kroll Prescription Refills Data Entry Customer Service

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Diploma, Regulatory Affairs and Quality Operations in Pharmaceutics

2024 - 2025

Completed a Diploma in Regulatory Affairs and Quality Operations in Pharmaceutics with focus on GMP/GDP compliance, Health Canada/FDA regulations, and quality assurance.

Panjab University

Bachelor of Science, Biotechnology

2020 - 2023

Activities and societies: Six-month internship at Cipla Pharmaceuticals as Production Associate.

Earned a Bachelor of Science in Biotechnology specializing in Immunology and Virology, with emphasis on medical writing, coding, and genetics standards.