Hannah Alayan

• Manages end-to-end revenue cycle functions including coding, charge capture, claim submission, denials and follow up, cash application, accounts receivable and payables, and self-pay collections to ensure all processes are running smoothly and efficiently
• Performs root cause analysis of issues and trends to recommend improvements for the revenue cycle department.
• Oversees monthly close proce

• Conducted routine scheduled meetings with a team of 8 representatives to ensure consistency, ongoing education, and training to support a compliant and accurate billing practice.
• Maintained current and in-depth knowledge of government and third-party payer billing regulations and guidelines.
• Facilitated the improvement in clinical documentation practices that support appropriate billing and

• Identified problem delinquencies and submitted to the appropriate department for resolution.
• Handled inbound calls to the Revenue Cycle department and outbound calls to patients and/or guarantors for resolution of delinquent accounts.
• Collected, reviewed and accepted responsible party payments for processing.
• Communicated with Revenue Cycle department to ensure payments are processed in a

• Coordinated appointments, verified insurance eligibility, checked in/out, registered and scheduled patients in a computerized practice management system.
• Created billing invoices, received and processed patient payments, professionally handled billing inquiries and maintained records of financial transactions.
• Assisted in Spanish interpretation between the chiropractor and Spanish-speaking

• Utilized data extraction, exploration, querying, and mining techniques to identify trends in patient data sets.
• Worked closely with a Data Operations Analyst, applying SQL queries to identify discrepancies in DRG and ICD-10 codes and maintain Waystar's data library.

• Created easy-read Executive Profiles for C-level and management position clients for various companies in retail, insurance, healthcare, foodservice, manufacturing, and small/start-up businesses.
• Input client demographics and resume data into the company’s Encore information system.
• Reported to the Senior Vice President and Chief Financial Officer, while being assigned projects by the Marke

• Collaborated with Logistics Flow team to keep inventory current, sales floor stocked, organized and easily accessible to minimize client wait time.
• Built relationships with customers from diverse backgrounds through familiarization with current sales and promotions, overall providing superior, timely service and building up a clientele to get repeat business.

• Recognized for excellent customer service with the enhanced ability to multi-task through the operation of rotisserie ovens, stoves, ovens, deep fryers, scales, deli-meat slicers while practicing proper knife, raw and cooked food handling.
• Trained new deli employees in 3 different areas of the department to increase the early and long-term success of employees.
• Managed a team of 4-5 deli cle

• Contacted university alumni, parents, and friends to raise funds for university initiatives & student scholarships under Federal-Work-Study employment.
• Worked under pressure and accomplished goal deadlines while establishing and solidifying relationships with the university’s loyal contacts.
• Established and strengthened relationships with university alumni, parents, and friends by informing

May 2023

Oct 2022

Jan 2021

Jan 2021

Feb 2021

Transferred to UIC from Lewis University (Changed Majors). Graduated with Magna Cum Laude honors.
Minor: Spanish
Consistently on the Dean's List

Summer Study Abroad Program through Lewis University. Took classes: Advanced Spanish language for Health Professionals and Holistic/Alternative Medicine. Successfully obtained 6 credits towards completing a minor in Spanish.