Hanif Azizan Alfath

At Ummiriz Brownies, I handle customer interactions across digital and in-person channels, resolving more than 50 inquiries daily while maintaining a 98% satisfaction rate.

I analyze customer feedback and sentiment to improve service delivery, experience that connects directly to user intent analysis for AI training. I also maintain digital transaction and customer records with a focus on accuracy and confidentiality.

My AI evaluation knowledge includes GenAI response ranking, hallucination detection, fact-checking, prompt engineering, and safety and bias analysis. I’m familiar with annotation guidelines for bounding boxes, text labeling, and sentiment analysis.

As a Communication Science student at PARAMADINA UNIVERSITY, I’ve applied communication theories to human-computer interaction and digital media. I’m a native Indonesian speaker, fluent in English, and familiar with transcription, translation, and proofreading.