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Haneeth Raj Simma User

@haneethrajsimmauser

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AI Platform Engineer at Worldlink contributing to Astra, an enterprise Agentic AI platform for telecom operations.

United States

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At Worldlink, I contribute to Astra, an enterprise Agentic AI platform for telecom operations. My work includes multi-agent orchestration and LLM-powered workflows for intelligent automation.

I designed ServiceNow TM3 automation solutions for Samsung Networks, spanning ticket intake, enrichment, assignment, troubleshooting, and AI-driven documentation. I also configured and validated a containerized AI platform using Docker Compose, FastAPI, Microsoft Agent Framework, AWS Bedrock, and LiteLLM.

Previously, at ServiceNow, I developed OpportunityIQ, which connects ServiceNow, Anthropic Claude, and Microsoft Teams to turn customer insights into personalized sales recommendations. Earlier at NTT DATA, I optimized ETL processes to reduce processing time by 30% and automated production reports, reducing manual effort by 40%.

Experience

Work history, roles, and key accomplishments

Current

AI Platform Engineer

Current

Worldlink

Aug 2026 - Present (2 months)

Contributed to an enterprise Agentic AI platform for telecom operations, integrating LLM services, multi-agent orchestration, and MCP. Designed ServiceNow automation solutions and evaluated vector data and knowledge graphs for AI workflows.

Agentic AI Multi Agent Systems Microsoft Bot Framework Model Context Protocol fastAPI Docker Compose AWS LiteLLM Qdrant Neo4j ServiceNow OAuth RBAC Databricks AWS EC2 EKS VLLM

AI Software Engineer

ServiceNow

Feb 2025 - Jul 2026 (1 year 5 months)

Developed an enterprise Agentic AI solution integrating ServiceNow, Anthropic Claude, and Microsoft Teams. Designed event-driven AI workflows and integrated MCP to connect Claude Enterprise with enterprise tools.

Agentic AI ServiceNow Anthropic: Claude Microsoft Teams Model Context Protocol LLM Integrations Event Driven Architecture Microsoft Bot Framework REST APIs OAuth

Digital Technology Analyst

NTT DATA

May 2022 - Aug 2023 (1 year 3 months)

Designed business intelligence models and optimized ETL processes, achieving a 30% reduction in processing time. Automated production reports, reducing manual effort by 40%, and created dashboards in Power BI and Tableau.