hanaa aljunaidi
@hanaaaljunaidi
IT support technician at Smart Way who supported e-learning platforms and built network simulations with Cisco Packet Tracer.
Saudi ArabiaWhat I'm looking for
At Smart Way (Al-Uslub Al-Thaki), I provided technical support for Learning Management System and e-exam platforms across company projects. I assisted end users with technical issues and followed up on incidents related to e-learning platforms.
In network simulation projects, I designed and implemented network topologies and configured routers and switches using Cisco Packet Tracer. My networking knowledge is based on the CCNA curriculum.
I also designed and built a personal portfolio website with HTML, CSS, JavaScript, and Bootstrap. I use ChatGPT and Claude for research, drafting, and troubleshooting support.
Experience
Work history, roles, and key accomplishments
IT Technical Support Officer
Smart Way (Al-Uslub Al-Thaki)
Jan 2024 - Jan 2025 (1 year)
Provided IT technical support for Learning Management System (LMS) and e-exam platforms across company projects. Assisted end users with technical issues and followed up on incidents related to e-learning platforms.
Trainee
Umm Al-Qura University
Jan 2022 - Apr 2022 (3 months)
Gained hands-on experience in a specialized training environment as part of a team. Built professional discipline and the ability to work effectively under supervision.
Education
Degrees, certifications, and relevant coursework
Umm Al-Qura University
Practical Training, Medical Simulation
2022 - 2022
Completed practical training at the Skills and Medical Simulation Center, gaining hands-on experience in a specialized training environment.
Gulf College / New Horizons
Diploma, Computer Networks
2019 - 2022
Diploma in Computer Networks from Gulf College / New Horizons from 2019 to 2022.
Cisco
CCNA Preparation Course, Networking
Completed a CCNA preparation course covering networking fundamentals and concepts.
New Horizons
Web Development Courses, Web Development
Completed web development courses in HTML, CSS, JavaScript, Node.js, and Bootstrap.
Tech stack
Software and tools used professionally
Availability
Location
Saudi ArabiaAuthorized to work in
Salary expectations
Social media
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