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Hafswah Nantanda

@hafswahnantanda

Commerce graduate and former customer service assistant at Diamond Trust Bank, where I supported transactions and reconciliation.

Uganda

Message

At Diamond Trust Bank (DTB), Kyengera Branch, I assisted with customer service, responding to client inquiries and supporting account opening procedures.

I also handled cheque and ATM card inventory and financial record keeping, including calling vouchers daily.

I supported the operations team with daily transactions and reconciliation during my two-month role.

At Makerere University’s 2023 Entrepreneurship Expo, my group’s Kitchennette project—a movable mini kitchen—secured a top-five position.

Experience

Work history, roles, and key accomplishments

Intern

Diamond Trust Bank

Jun 2025 - Jul 2025 (1 month)

Assisted in customer service, handling client inquiries, inventory management of cheques and ATM cards, and account opening procedures. Supported the operations team with daily transactions and reconciliation.

Customer Service Financial Record Keeping Reconciliations Inventory Management Banking Operations

Education

Degrees, certifications, and relevant coursework

Makerere University Kampala

Bachelor's degree, Commerce

2023 - 2026

Activities and societies: Participated in the Entrepreneurship Expo at Makerere University in 2023, where the group project Kitchennette secured a top-5 position.

Pursuing a Bachelor's degree in Commerce at Makerere University Kampala from 2023 to 2026.