Guillermo Montes
@guillermomontes1
Business continuity planner and business analyst focused on resilience and compliance.
MexicoWhat I'm looking for
I am a business continuity planner and business analyst with experience designing and maintaining continuity and disaster recovery strategies, conducting risk assessments and business impact analyses, and leading mock-disaster exercises to validate preparedness.
I have hands-on operational experience in verification, QA call monitoring, and sanctions screening across banking and financial services, with roles that required KYC/AML compliance, regulatory screening, and coordination of post-disruption continuity efforts.
I bring project management and agile training, industry certifications, multilingual communication (English and Spanish), and a track record of cross-functional teamwork, leadership, and problem-solving to drive strategic resilience and operational improvements.
Experience
Work history, roles, and key accomplishments
Sanctions Analyst
Silicon Valley Bank / First Citizens Bank
Dec 2023 - Present (1 year 10 months)
Assessed transactions and client activity against international and regional sanctions lists (OFAC/UN/EU), conducted due diligence, and escalated suspicious cases to ensure sanctions compliance. Reduced institutional exposure by enforcing screening and escalation processes.
QA Call Monitoring
Tata Consultancy Services
Aug 2021 - Nov 2023 (2 years 3 months)
Evaluated customer service calls for compliance, communication quality, and resolution effectiveness to improve service standards and reduce regulatory risk. Provided actionable feedback to agents and supported quality improvement initiatives.
Verification Process Specialist
Tata Consultancy Services
Feb 2015 - Jul 2021 (6 years 5 months)
Ensured accuracy and authenticity of customer information for account openings and loan applications, conducting KYC and AML checks to maintain regulatory compliance. Performed document verification and background checks to reduce fraud risk and support operational integrity.
Business Continuity Planner
Guillermo Montes Sánchez (Independent)
Developed and maintained business continuity and disaster recovery strategies including BIA, risk assessments, and documented procedures; led mock-disaster exercises and coordinated post-disruption recovery efforts. Updated plans to improve resiliency and response times.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Technology, Tourism / Project Management
Activities and societies: Industry Certification in Tata Consultancy Services (TCS); In-house Agile and Project Management Training
Bachelor of Technology in Project & Roles Tourism; completed education in a technology-focused tourism program and holds industry and in-house certifications in project management and agile practices.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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