At Meta, I managed a portfolio of enterprise customer accounts as the primary technical point of contact, resolving complex issues and supporting SLA compliance. I worked with Engineering by sharing reproduction steps, logs, and business impact analysis to support issue resolution.
I also improved internal documentation and troubleshooting resources, and mentored new Technical Support Specialists. At Conduent's Apple Support Program, I troubleshot macOS and iOS issues involving authentication, synchronization, and device enrollment.
