Guilherme fanucchi

I'm currently a Content Moderator at Teleperformance, analyzing and classifying client content against established policies while meeting technical criteria and service deadlines.

I've handled high volumes of requests with accuracy and consistency in a large-scale public-facing environment, maintaining SLA and quality targets. I work closely with teams and leadership to report inconsistencies, align processes, and resolve issues with urgency.

I'm pursuing a degree in Systems Analysis and Development and bring technical training in IT, Windows, Office, ticket management tools, and basic Unix knowledge. I'm seeking a night-shift Service Desk opportunity where I can provide first-level technical support, monitor environments, and follow incidents through escalation.