I lead Microsoft 365, SharePoint, and Agile delivery teams at 3MGSC Costa Rica, guiding developers, QA analysts, and offshore contractors through project execution, coaching, and stakeholder alignment. As a SharePoint SME and Scrum Master, I support intranet maintenance, custom web parts, external integrations, and delivery prioritization.
Across Equifax, Brightstar, Trax Technologies, and Hewlett-Packard, I've built, administered, migrated, and supported enterprise platforms spanning SharePoint, .NET, Azure, Office 365, and SQL. I've led Agile improvements that increased delivery predictability and reduced a support backlog from more than 1,000 incidents to fewer than 150 in three months.

