Open to opportunities

Graciana Valles

@gracianavalles

Message

I’m a senior IT executive scaling secure enterprise technology, security, and operations.

United States

Message

What I'm looking for

I’m looking to lead audit-ready, always-on IT and security programs—partnering with C-suite to scale secure cloud/SaaS ecosystems, manage vendors and budgets, and deliver measurable improvements in reliability, compliance, and cost efficiency.

I’m a Senior IT executive with 10+ years owning enterprise technology, security, and operations for organizations of 200–800+ employees across fintech, agriculture tech, media, nonprofit, and government. I’m known for decisive leadership and executive-level partnership—translating complex technology decisions into measurable business outcomes.

In my current role, I fully own enterprise IT strategy, infrastructure, and daily operations for a 200+ person global workforce across North America, Europe, and APAC. I architect and manage an end-to-end SaaS/cloud ecosystem (Google Workspace, Jira, Slack, Asana, Notion, Zoom, Miro, Zapier), drove ISO 27001 and SOC 2 Type II with 100% pass rates and zero findings, and lead endpoint security and MDM across a globally distributed macOS/cross-platform fleet with zero critical incidents. I also designed scalable onboarding/offboarding workflows with RBAC, cutting provisioning time by ~40%, and improved remote collaboration efficiency by 30% through conferencing optimization and workflow automation.

Previously, I led global service desk and executive technology support at Snap! Finance, directed enterprise Zoom rollout (increasing collaboration efficiency by 40%) and improved service outcomes across 800+ employees. As Director of IT at YWCA Utah, I rebuilt IT capability from the ground up—modernizing infrastructure and authoring IT policies, procedures, and compliance frameworks to support sustainable growth. Earlier, I managed 24/7 broadcast technology operations and a $5M+ CapEx project portfolio in a zero-downtime environment, and I led litigation technology at the State of New Mexico—maintaining secure digital evidence with chain-of-custody integrity and compliance with HIPAA, FOIA, VAWA, and state/federal privacy standards.

Experience

Work history, roles, and key accomplishments

Current

IT Manager

Current

Regrow Agriculture, Inc.

Jan 2022 - Present (4 years 5 months)

Owned enterprise IT strategy, infrastructure, and day-to-day operations for a 200+ person global remote workforce, architecting a SaaS/cloud ecosystem across Google Workspace, Jira, Slack, Zoom, and Zapier. Drove ISO 27001 and SOC 2 Type II with a 100% pass rate, implemented endpoint security/MDM with zero critical incidents, and reduced provisioning time ~40% while improving collaboration efficie

ISO 27001 SOC II Google Workspace Google Cloud Crowdstrike Sophos Hexnode MDM Okta SSO RBAC SCIM

Director of IT

Ywca Utah

Jan 2020 - Jan 2022 (2 years)

Rebuilt IT capability for YWCA Utah, modernizing endpoints, servers, network, and security to replace legacy systems and stabilize operations during an infrastructure overhaul. Developed IT policies and compliance frameworks, managed the full technology lifecycle (sourcing, budgeting, vendor selection, contracts, and change management), and enabled organizational growth with zero disruption.

IT Governance Infrastructure Modernization Security Posture IT Infrastructure Policies Security And Compliance Frameworks Vendor Management Change Management Endpoint management Network Security

Manager of Technology

NBCUniversal Telemundo Utah

Jan 2019 - Jan 2020 (1 year)

Led technology operations for 24/7 broadcast and daily live news production in a zero-downtime environment. Managed a $5M+ CapEx project portfolio delivering all projects on time and within budget, and oversaw statewide transmission infrastructure serving 300,000+ households with reliable broadcasts.

24 7 Broadcast Systems Project Delivery Risk Mitigation Change Control

Director of Litigation Support

State of New Mexico, 2nd Judicial District

Jan 2018 - Jan 2019 (1 year)

Led litigation technology for a 500-employee district attorney’s office managing 50,000+ criminal cases annually, maintaining secure digital evidence workflows with full chain-of-custody integrity. Reduced access-request turnaround time by 30% through process redesign and digital workflow automation while ensuring compliance with HIPAA, FOIA, VAWA, and state/federal privacy standards.

Digital Evidence Management Chain Of Custody HIPAA compliance FOIA Compliance Process Redesign

Senior IT Lead

Snap! Finance

Directed service desk operations for 800+ global employees across time zones, maintaining SLA performance and high availability during rapid growth. Coached technicians to reduce escalation rates and improve first-contact resolution, led a Zoom rollout that increased collaboration efficiency by 40%, and eliminated $50K+ in annual travel costs.

Service Desk SLA Management Knowledge Management ITIL Zoom Executive Support C Suite Technology Support Change Management

Education

Degrees, certifications, and relevant coursework

St. John's College

Bachelor of Arts, Liberal Arts

Earned a Bachelor of Arts in Liberal Arts from St. John's College, studying philosophy and theory of mathematics with a minor in history of science and classical languages.