Grace Madeleine

Worked as Key Account Operations at Glints.

Provided non-operational program oversight and governance across BEM UPH flagship initiatives alongside my Executive Board responsibilities.

• Reviewed program readiness, governance, documentation, escalation points, and accountability across major BEM initiatives.
• Supported cross-program alignment between committees, departments, Executive Board leadership, university stakeholders, and externa

Executive Board role responsible for secretariat governance, cross-department documentation standards, and administrative control across 16 flagship programs reaching 3,000+ students.

• Led secretariat operations within an organization of 36 core officers and 200+ committee members, supervising core secretariat members and program secretaries across the organization.
• Oversaw a centralized admin

Product team of the Liabilities Business Division, covering deposit product operations, funding performance monitoring, competitor benchmarking, regulatory implementation and product documentation.

• Supported product management across 9 liabilities product lines, including savings, current accounts, time deposits, payroll, safe deposit box and foreign-currency products.
• Reviewed, standardized

• Managed program administration, documentation, internal correspondence, meeting records, and accountability reporting for BEM Academy 2025.
• Supported administrative compliance and member coordination throughout the internal leadership-development cycle.
• Maintained program records and reporting requirements from preparation through close-out.
• Coordinated documentation needs with program lea

• Managed 100+ official letters, documents, and reports across two consecutive Blood Donation cycles, maintaining records from planning through accountability reporting.
• Coordinated administrative flow for a 46-member committee and faculty stakeholders, including coordination with PMI and campus facilities.
• Supported program delivery for 400+ participants across the two cycles through document

• Independently led Introduction to Accounting laboratory sessions for 50+ students in the 2024 cohort, working alongside course lecturers to keep lab material aligned with the main course.
• Designed and evaluated assessments, marking to a consistent standard and maintaining accurate performance records for every student in the section.
• Broke down technical accounting concepts into working expl

• Maintained 400+ student and financial records, accountable for accuracy across enrolment, payment and reporting data.
• Handled parent and guardian inquiries on school transactions, resolving routine cases directly and escalating exceptions to the relevant staff.
• Tightened document tracking and administrative workflows, improving the turnaround and accuracy of routine reporting.
• Supported da

UPH Academic Scholarship recipient. Dean's List in three semesters, with a 4.00 GPA in the odd semester of 2025/2026.

Coursework and independent research concentrated on international business, consumer behaviour and quantitative methods, including a PLS-SEM study of country-of-origin effects on purchase intention among foreign residents in Indonesia, submitted to the journal Innovative Marketing

Jun 2025

Mar 2025