At NetFree.link, I lead day-to-day Trust & Safety operations for a team of 35–40 reviewers. I oversee image and text moderation, policy enforcement, and quality audits.
I manage reviewer performance, workflow, reporting, and operational compliance, and support guideline implementation and escalation handling.
At Appen, I work part-time on Bengali AI/ASR data projects, producing audio transcriptions according to project-specific SOPs and quality guidelines. I also review punctuation, formatting, and language quality while preserving the original spoken content.
My earlier work at Grameenphone Ltd. involved customer service operations, documentation, and process compliance, along with support for sales and commercial operations.
