Gokul Ramakrishnan

I am a Salesforce Developer with around 3 years of hands-on experience building Service Cloud and Sales Cloud solutions for enterprise clients. I specialize in Apex, Lightning Web Components, Salesforce Flows, and integrations using REST APIs to automate business processes and improve CRM efficiency.

At Cognizant, I partnered with clients such as Telstra and U.S. Bank to gather requirements, design custom objects and page layouts, and implement secure role hierarchies and sharing models. I migrated data using Data Loader, built custom data upload components, and translated Process Builders into robust Apex Trigger frameworks and Flows.

I have implemented automation for case, opportunity, loan and mortgage processes, integrated Salesforce with third-party credit and underwriting systems, and supported deployments via Git following governance pipelines. I follow Agile practices, collaborate with QA, and maintain detailed documentation and release notes for smooth handovers.

I hold Salesforce Administrator and Platform Developer I certifications plus Process Automation, Financial Services Cloud, and AI Associate credentials. I bring a pragmatic, quality-focused approach to delivering high-impact CRM enhancements and reliable production support.