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Godfred Boafo

@godfredboafo

Supply chain project manager at Target who improved on-time delivery by 15% through the First Mile Precision program.

At Target Corporation, I led the First Mile Precision program from charter through launch, improving on-time delivery by 15%. I also created a standardized 3PL item-legalization repository that reduced setup time for future site onboarding by 25%.

As an Operations Manager at Target, I reduced customer order errors from 1.75% to 0.29%, saving $500K annually in rework and returns. Earlier at Vodafone Telecommunications Ghana, I helped develop Ghana’s first online self-service portal and launched a loyalty program for 2,000 customers.

Experience

Work history, roles, and key accomplishments

Senior Project Manager

Target Corporation

Feb 2026 - Sep 2026 (7 months)

Led a large-scope, site-level source-of-truth initiative, partnering with multiple departments to define requirements for an enterprise data solution. Supported implementation of a VP-level portfolio governance and performance-reporting framework.

Project Management Supply Chain Operations Root Cause Analysis WMS Smartsheet RAID Executive Reporting

Change Enablement Manager

Target Corporation

Mar 2025 - Feb 2026 (11 months)

Converted field-operations feedback into supply chain process improvements, increasing operational efficiency by 10%. Partnered with executive leaders to build a portfolio governance and metrics ecosystem.

Change Management Process Improvement KPI Measurement Smartsheet Project Plans Cross functional Leadership

Operations Manager

Target Corporation

Sep 2019 - Mar 2022 (2 years 6 months)

Led, coached, and trained 163 new hires on Lean replenishment processes, reducing bin inaccuracies by 47% and improving fulfillment productivity. Reduced customer order errors from 1.75% to 0.29%, saving $500K annually.

Lean Six Sigma Fulfillment Operations Root Cause Analysis safety management Budget Management Process Improvement

Operations Supervisor

Comcast Cable

Jan 2017 - Aug 2019 (2 years 7 months)

Led a top-performing operations team for 12 consecutive months, increasing sales performance and reducing employee turnover by 30%. Used quality audits and performance metrics to improve team KPIs by 25%.

Operations Management Performance Metrics Quality Audits Coaching Sales Performance Employee Retention

Customer Experience Specialist

Vodafone Telecommunications Ghana

Aug 2014 - May 2016 (1 year 9 months)

Increased Net Promoter Score by 25% by launching a loyalty program for 2,000 customers and developing Ghana's first online self-service portal. Reduced new-customer churn by 15% by redesigning onboarding processes.

Customer Experience NPS Improvement Loyalty Programs Process Redesign Quality Assurance Training