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Gnanavel Neelakantan

@gnanavel555666

Senior data analyst and operations professional who turns complex data into actionable Power BI insights for business decisions.

India

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What I'm looking for

I’m looking to use Power BI dashboards and operational analytics to improve service delivery, monitor processes, and deliver actionable insights. I want to partner with stakeholders, support business transformation, and grow through data-driven decision-making.

I’m a detail-oriented data analyst and senior operations professional with years of experience delivering service and operational reporting across large teams. At Conduent, I led service delivery, associate engagement, and business unit initiatives, improving operational efficiency through process monitoring and business transformation support. I also built utilization and daily operational reporting dashboards that helped management track performance and make data-driven decisions.

Earlier at ADP, I managed service delivery and operational process improvement, handled escalations, and maintained SOPs and process change logs while coordinating database implementation and reporting. I generated weekly and monthly dashboards, monitored production metrics and resource utilization, and mentored new team members using associate performance metrics. In recent Forage simulations, I analyzed datasets, created Power BI dashboards, and communicated KPIs and HR insights through structured storytelling and presentations.

Experience

Work history, roles, and key accomplishments

Power BI Job Simulation

Forage

Apr 2024 - May 2024 (1 month)

Built Power BI dashboards for KPI and business performance reporting and translated HR dataset analysis into stakeholder-ready insights. Delivered recommendations through structured email communication and interactive dashboard visualizations to address gender balance issues and executive-level metrics.

Power BI Dashboard Development KPIs Data Visualization HR Analytics Business Reporting

Data Analyst Job Simulation

Forage

Feb 2024 - Mar 2024 (1 month)

Completed a data analyst simulation by cleaning, modeling, and analyzing multiple datasets to identify content trends and audience insights. Communicated findings through PowerPoint and video-style summaries using data visualization and storytelling.

Data Analysis Data Cleaning Data Modeling Data Visualization PowerPoint

Senior Analyst

Conduent Inc.

Oct 2017 - Apr 2023 (5 years 6 months)

Led service delivery, associate engagement, and talent management, improving operational efficiency through process monitoring and business transformation support. Produced daily/monthly reports and utilization dashboards to enable management tracking and data-driven decision-making across Hyderabad and Pune teams.

Power BI Microsoft Excel Reports And Dashboards Operational Reporting Stakeholder Engagement

Senior Analyst

ADP Inc.

May 2007 - Sep 2017 (10 years 4 months)

Managed service delivery and operational process improvement by monitoring workflows, maintaining SOPs, and handling escalations with floor support. Built weekly/monthly dashboards and mentored associates while supporting COBRA database implementation and beneficiary coverage change processes.

Dashboards Microsoft Excel Process Improvement