Gnanavel Neelakantan
@gnanavel555666
Senior data analyst and operations professional who turns complex data into actionable Power BI insights for business decisions.
What I'm looking for
I’m a detail-oriented data analyst and senior operations professional with years of experience delivering service and operational reporting across large teams. At Conduent, I led service delivery, associate engagement, and business unit initiatives, improving operational efficiency through process monitoring and business transformation support. I also built utilization and daily operational reporting dashboards that helped management track performance and make data-driven decisions.
Earlier at ADP, I managed service delivery and operational process improvement, handled escalations, and maintained SOPs and process change logs while coordinating database implementation and reporting. I generated weekly and monthly dashboards, monitored production metrics and resource utilization, and mentored new team members using associate performance metrics. In recent Forage simulations, I analyzed datasets, created Power BI dashboards, and communicated KPIs and HR insights through structured storytelling and presentations.
Experience
Work history, roles, and key accomplishments
Power BI Job Simulation
Forage
Apr 2024 - May 2024 (1 month)
Built Power BI dashboards for KPI and business performance reporting and translated HR dataset analysis into stakeholder-ready insights. Delivered recommendations through structured email communication and interactive dashboard visualizations to address gender balance issues and executive-level metrics.
Data Analyst Job Simulation
Forage
Feb 2024 - Mar 2024 (1 month)
Completed a data analyst simulation by cleaning, modeling, and analyzing multiple datasets to identify content trends and audience insights. Communicated findings through PowerPoint and video-style summaries using data visualization and storytelling.
Senior Analyst
Conduent Inc.
Oct 2017 - Apr 2023 (5 years 6 months)
Led service delivery, associate engagement, and talent management, improving operational efficiency through process monitoring and business transformation support. Produced daily/monthly reports and utilization dashboards to enable management tracking and data-driven decision-making across Hyderabad and Pune teams.
Senior Analyst
ADP Inc.
May 2007 - Sep 2017 (10 years 4 months)
Managed service delivery and operational process improvement by monitoring workflows, maintaining SOPs, and handling escalations with floor support. Built weekly/monthly dashboards and mentored associates while supporting COBRA database implementation and beneficiary coverage change processes.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Commerce (B.Com), Commerce
Completed a Bachelor of Commerce (B.Com) at Osmania University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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