Open to opportunities

Glory Fernández

@gloryfernndez

I resolve procurement invoice discrepancies and streamline P2P operations across suppliers, ERPs, and shared-services teams.

Costa Rica

Message

What I'm looking for

I'm looking to continue my professional growth through new experiences that let me learn new techniques and skills, develop my career path, and take on new challenges.

At GEP, I manage invoice discrepancy resolution across suppliers, Accounts Payable, Receiving, and Logistics, addressing pricing discrepancies, missing receipts, damaged deliveries, PO-related issues, and follow-ups while maintaining SLA compliance and low aging backlog metrics.

I've also provided end-to-end P2P and procurement operations support, including ticket management, ERP issue resolution, purchase order creation, requisition validation, supplier communication, reporting, escalation handling, and process guidance. As a senior team resource, I supported onboarding and training while contributing to KPI performance, service quality, and operational continuity.

Previously at Concentrix, I delivered customer service, billing support, and Tier 1 technical support through phone, email, chat, and remote or onsite environments. I'm looking forward to continuing my professional growth, learning new techniques and skills, and taking on new challenges.

Experience

Work history, roles, and key accomplishments

Current

Invoice Grief Resolution Contractor

Current

GEP

Dec 2025 - Present (8 months)

Manage invoice discrepancy resolution processes by coordinating directly with suppliers and cross-functional teams including Accounts Payable, Receiving, and Logistics. Handle pricing discrepancies, missing receipts, damaged deliveries, PO-related issues, and supplier follow-ups using ERP systems and Excel-based tracking reports while maintaining SLA compliance.

Procurement ERP SAP GEP Smart Invoice Management Excel SLA Supplier Management Accounts Payable Logistics Cross Functional Collaboration

P2P Support Analyst / Sr. Helpdesk Agent

GEP

Apr 2023 - Nov 2025 (2 years 7 months)

Provided end-to-end procurement and operational support, including ticket management, ERP issue resolution, SLA monitoring, reporting, and escalation handling. Managed key procurement activities such as purchase order creation and follow-up, requisition validation, supplier communication, and cross-functional issue resolution, while supporting onboarding and training as a senior team resource.

Procure To Pay Procurement Operations Ticket Management ERP SLA Management Reporting Escalation Handling Supplier Communication Cross Functional Collaboration Onboarding Training shared services

Contract Abstractor

GEP

Oct 2022 - Mar 2023 (5 months)

Reviewed and abstracted contractual information while ensuring compliance with SLAs for submitted, rework, and rush packages. Supported operational accuracy through detailed document validation, contract review, and adherence to quality standards in a high-volume corporate environment.

Contract Review Validation SLA Quality Assurance Attention To Detail

Customer Support Rep. / Customer Service & Billing

Concentrix

Jun 2021 - Oct 2022 (1 year 4 months)

Delivered customer service and billing support through phone, email, and chat for a global platform, handling inquiries, account-related issues, and end-to-end issue resolution. Strengthened customer interaction, problem-solving, and service quality within a KPI-driven environment.

Customer Service Billing Support Issue Resolution Problem Solving KPI Management

Customer Support Rep. / Tier 1 Tech Support

Concentrix

Jul 2020 - Nov 2020 (4 months)

Provided Tier 1 technical support via chat for mobile and desktop devices, assisting with basic troubleshooting, issue resolution, and user guidance in a fast-paced environment. Developed strong communication, problem-solving, and customer service skills in both remote and onsite settings.

Technical Support Troubleshooting Customer Service Communication Skills Problem Solving