Gloria Kotun

I’m a detail-oriented, highly organized Data Entry and Case Management Specialist with years of experience accurately entering, updating, and managing sensitive data across multiple systems. I bring strong data collection, analysis, and quality control skills, with a clear commitment to data integrity, confidentiality, and compliance.

At TELUS Digital, I transcribe information from clients’ EMRs into required electronic formats and monitor shared inboxes and internal request dashboards. I follow up with clients and internal staff via email or phone for additional information, and I receive and document incoming emails, calls, tickets, or voicemails—all while maintaining accuracy and compliance with organizational policies and regulatory standards.

Before that, at Think Academy, I reviewed data for deficiencies and errors, corrected incompatibilities, and prepared source data for computer entry. I entered customer and account data within strict time limits, generated reports, stored completed work in designated locations, and responded to queries while keeping information confidential.

I’ve also worked as a Data Collection Specialist at Ftech Solutions, where I collected and interpreted data from multiple sources to ensure integrity and accuracy. I maintained secure databases through policies and procedures, identified opportunities to increase efficiency and automation, and supported data storage structures, data mining, and data cleansing—always collaborating with teams to understand business needs and deliver practical solutions.