Open to opportunities

Gloria Kaseya

@gloriakaseya

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Aspiring accountant and bookkeeper delivering accurate invoicing, AR support, and customer service.

South Africa

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What I'm looking for

I’m looking for an opportunity to kick start my career and provide meaningful contribution. I want a supportive team where I can apply my accounting, invoicing, AR support, and debt collection experience while strengthening customer experience through clear communication.

I’m a young, ambitious, hardworking accounting and administrative professional focused on delivering accurate financial processing and strong customer communication. I’m driven by meaningful contributions and continuous improvement, whether I’m supporting sales, managing invoicing, or advising clients through admissions.

In my finance-focused roles, I’ve supported transaction monitoring, ensured spending is correctly recorded against budget categories, and followed up on deposits for Accounts Receivable (AR) pending items. As an admin assistant, I streamlined invoicing to improve cash flow, reduce discrepancies, and maintain high accuracy while responding to invoicing inquiries and spotting process improvements.

Most recently, I worked as a Customer Experience Administrator / Debtors Controller, taking ownership of debt collection, managing debtor relationships, and helping ensure timely payments to strengthen cash flow. Alongside this, I handled front of house operations, provided professional telephonic communication, and delivered tailored guidance as an Admissions Advisor—promoting programs, listening to student aspirations, and fostering an inclusive environment.

Experience

Work history, roles, and key accomplishments

Admissions Advisor

Health Tech Academy

Feb 2025 - Apr 2026 (1 year 2 months)

Provided tailored guidance to prospective students by listening to career goals and recommending appropriate program options. Promoted programs to prospects and supported inclusive outreach to attract students from diverse communities.

Promotion Remote Customer Support

Customer Experience Admin

Capsicum Culinary Studio

May 2022 - Sep 2024 (2 years 4 months)

Managed front-of-house duties and provided professional telephonic and administrative support to improve the campus visitor experience. Handled debt collection responsibilities to support timely payments and improve cash flow.

Front Of House Experience Debt Collection Administrative Support Professional communication

Admin Assistant

Naturex Enterprises

Feb 2021 - May 2022 (1 year 3 months)

Streamlined invoicing to ensure timely and accurate billing, improving cash flow and reducing billing discrepancies. Managed invoicing accuracy, handled client invoicing queries, and identified process improvements to reduce processing time.

Invoicing Accounts Administration Attention To Detail Payment Tracking Process Improvement Administrative Support

Financial Assistant Intern

Damelin

Oct 2020 - Jan 2021 (3 months)

Monitored transactions posted to projects to ensure actual expenditure was recorded against the correct budget category, taking corrective actions as needed. Followed up on deposits creation in Atlas and supported their application to Accounts Receivable (AR) pending items.

Transaction Monitoring Atlas Accounts Receivable Microsoft Excel

Sales Assistant

Irelax Company

Mar 2017 - Dec 2017 (9 months)

Provided personalized customer service and product education to support informed purchasing decisions. Drove sales through upselling and cross-selling to help achieve store targets.

Customer Service Upselling Cross Selling Product Knowledge Microsoft Excel Microsoft Word Customer Engagement Communication

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Commerce (BCom), Accounting

Currently pursuing a BCom at the University of South Africa (UNISA), with Accounting indicated as the area of study. Start year and completion details are not provided.

Capsicum Culinary Studio

Diploma in Financial Customer Experience Administrator, Debtors Controller, Accounting

2022 - 2024

Completed a Diploma in Financial Customer Experience Administrator and Debtors Controller (Accounting) at Capsicum Culinary Studio from May 2022 to Sep 2024. Included front-of-house administrative support and debt collection responsibilities.