Gladys Njau

I am a Virtual Assistant with five years of hands-on experience supporting projects, clients, and operations across remote environments. I combine strong administrative abilities with data analysis skills to deliver accurate reports, well-managed inboxes, and polished presentations.

I hold a BSc in Procurement and Contract Management (Second Class Honours, Upper Division) and have applied analytical training to tasks such as Excel-based data entry and quantitative analysis. My technical toolkit includes MS Excel, Google Workspace, Asana, Canva and foundational knowledge in data science and AI.

In client-facing roles I served as a Travel Consultant and Customer Service Representative, coordinating bookings, documentation, itineraries and high-volume customer interactions while maintaining strong satisfaction metrics. I am comfortable managing calendars, travel planning, AutoCAD drawings, and multi-channel communications.

I bring a collaborative attitude, strong problem-solving and communication skills, and a track record of representing organizations in academic and extracurricular forums. I look for roles where I can apply administrative excellence and analytical insights to improve operations and client experiences.