Gil Cuinica
@gilcuinica
I lead BPO operations that deliver high-quality, SLA-compliant production at scale.
MozambiqueWhat I'm looking for
At Infinity Ride, in partnership with FamilySearch International's Oral Genealogy Project, I manage production of more than 20,000 records each week while maintaining 97.7% quality.
I lead a team of 15 interviewers and data-entry staff, developing Field Agents, Field Managers, and Quality Managers. I monitor KPIs, implement SOPs, and produce production and quality reports through QCP and PET to ensure SLA compliance.
Through weekly audits, I've reduced error rates by 35% and shortened training time by 60% through clear SOPs.
I'm focused on practical operational improvement, quality control, team training, and consistent delivery in BPO environments.
Experience
Work history, roles, and key accomplishments
Senior Production Manager
Infinity Ride
Jan 2023 - Jan 2026 (3 years)
Managed operations of 20,000+ weekly records with 97.7% quality, led a team of 15 interviewers and data entry staff, and implemented SOPs and KPI monitoring to ensure SLA compliance. Reduced error rate by 35% through weekly audits and cut training time by 60% via SOPs.
Education
Degrees, certifications, and relevant coursework
Monitor International School
Técnico Médio Profissional, Business Management and Administration
Completed a professional technical program in Business Management and Administration.
Tech stack
Software and tools used professionally
Availability
Location
MozambiqueAuthorized to work in
Job categories
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