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Ghislaine Uwera

@ghislaineuwera

Administrator at Call Center International Rwanda Ltd, improving operational workflows and keeping records and coordination organized.

Rwanda

Message

What I'm looking for

I’m seeking an administrative operations role in a fully remote, fast-moving consultancy where I can support leadership, coordinate communications, and keep workflows and records organized.

At Call Center International Rwanda Ltd, I oversee daily administrative operations and maintain structured records, reports, and documentation across digital systems. I support management with scheduling, task coordination, and internal communication.

Previously, I was a Team Manager at Call Center International Rwanda Ltd, where I supervised a team against performance targets and KPIs and handled escalations. I also assisted with recruitment, onboarding, and HR records as a Human Resources Intern.

Experience

Work history, roles, and key accomplishments

Current

Administrator

Current

Call Center International Rwanda Ltd

Jan 2024 - Present (2 years 10 months)

Oversee daily administrative operations, maintain structured records, and support management with scheduling and task coordination. Drive process improvement initiatives to enhance organizational efficiency.

Administrative Operations Records Management Scheduling Team Coordination Process Improvement Digital Systems Reporting

Team Manager

Call Center International Rwanda Ltd

Jan 2023 - Jan 2024 (1 year)

Led and supervised a team against performance targets and KPIs, monitoring productivity and customer satisfaction. Managed escalations and delivered coaching and performance evaluations.

Team Leadership Performance Management KPI Tracking Escalation Management Coaching Customer Satisfaction

Human Resources Intern

Call Center International Rwanda Ltd

Jan 2023 - Jun 2023 (5 months)

Assisted in recruitment processes, employee onboarding, and maintaining structured HR documentation. Supported internal communications and administrative HR tasks.

Recruitment Onboarding HR Documentation Data Management Professional Correspondence