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George User

@georgeuser20

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Presale & Solution Architect at Airtel Tanzania PLC, shaping ICT and telecom solutions for enterprise clients.

Tanzania

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At Airtel Tanzania PLC, I design end-to-end ICT and telecommunications solutions aligned with client business objectives. I support pre-sales through needs assessments, technical presentations, and solution proposals.

At Beem Africa, I helped expand into three regional markets through partner-led distribution and negotiated carrier agreements that cut operational and connectivity costs by 25%.

At Chap Cargo Logistics, I developed and maintained an integrated CRM system that improved issue-resolution efficiency by 35%. I also introduced QA and release processes that reduced production issues by 20%.

Earlier, at Wenzhou Hams Information Technology, I led a five-engineer team delivering customer solutions. At SukumaPixel, I developed web platforms and analytics dashboards that supported merchant sales performance.

Experience

Work history, roles, and key accomplishments

Current

Presale & Solution Architect

Current

Airtel Tanzania PLC

Mar 2026 - Present (7 months)

Design and architect end-to-end ICT and telecommunications solutions aligned with client business objectives. Provide pre-sales technical support, collaborate with cross-functional teams, and support enterprise clients with customized solutions.

MPLS Cloud Connectivity Cybersecurity IoT Data Center Services Solutions Architect Pre Sales RFP RFI Technical Presentations

VAS Manager

AIM Firms Tanzania

Dec 2025 - Feb 2026 (2 months)

Manage end-to-end operations of Value-Added Services (VAS), ensuring seamless service delivery and operational efficiency. Drive partnerships with content providers and mobile network operators to maximize revenue growth.

IN VAS Operations Partnership Management Revenue Analysis Team Leadership Sales Strategy Operational Strategy

Operations Manager

KessTime Tanzania Ltd

Oct 2025 - Dec 2025 (2 months)

Coordinated cross-functional teams to streamline workflows and improve service delivery timelines. Implemented operational controls and performance tracking systems to enhance productivity and accountability.

Operations Management Cross functional Coordination Performance Monitoring Vendor Management Logistics Planning Compliance

Head of Carrier Relations and Partnerships

Beem Africa

Jan 2024 - Oct 2025 (1 year 9 months)

Expanded Beem's footprint into three new regional markets through strategic partner-led distribution models. Negotiated high-value carrier agreements, achieving a 25% reduction in operational and connectivity costs.

Carrier Relations Partnership Management Negotiation Contract Management SLA Design Onboarding KPI Management

Operations Manager

Kilimall International

Jan 2023 - Dec 2024 (1 year 11 months)

Led day-to-day operations across logistics, fulfillment, and vendor management for e-commerce service delivery. Coordinated with sales and merchant teams to design scalable SLAs for enterprise clients.

Operations Management Logistics Fulfillment Vendor Management SLA Design Process Improvement Compliance

Software Engineer

Chap Cargo Logistics

Jan 2022 - Dec 2023 (1 year 11 months)

Designed and implemented QA and release management processes that reduced production issues by 20%. Developed and maintained an integrated CRM system that increased issue-resolution efficiency by 35%.

QA Release Management CRM Development System Reliability Data Accuracy Reporting Tools Software Engineering

Software Engineer

Wenzhou Hams Information Technology

Jan 2021 - Dec 2022 (1 year 11 months)

Led a cross-functional team of five engineers to deliver solutions aligned with customer requirements. Improved system reliability and service performance, contributing to a 35% increase in customer engagement and revenue stability.

Team Leadership System Reliability Service Performance Cross Functional Collaboration Solution Delivery

Web Developer

SukumaPixel

Jan 2018 - Dec 2019 (1 year 11 months)

Designed and developed high-UX web platforms that significantly improved user engagement and contributed to a 35% increase in revenue. Developed analytics dashboards providing actionable insights for merchants.

Web Development UX Design Analytics Dashboards JavaScript HTML CSS Performance Optimization Security