Open to opportunities

George Lema

@georgelema

Message

Compliance & Quality professional improving ISO 9001 systems, audit performance, and customer outcomes.

Nigeria

Message

What I'm looking for

I’m looking for global remote work in Compliance/ISO, Quality Assurance, or AI annotation—where I can strengthen ISO processes, drive data-driven quality improvements, and improve customer outcomes through audits, RCA, and CAPA.

I’m a results-driven Compliance & Quality Professional with 14+ years of experience in ISO 9001 environments, combining risk management, audit coordination, and customer issue resolution to drive performance improvement. In my current role at SecuredID Ltd, I lead compliance and quality management operations, coordinating internal audits and supporting external audits with zero major non-conformities.

I strengthen compliance systems by managing customer complaints through root cause analysis, implementing CAPA to prevent recurrence, and using Lean Six Sigma to reduce production defects by over 30%. I also support cross-functional teams with SOPs, documentation control, KPI monitoring, and client onboarding risk assessments—and I bring AI annotation and quality review experience (OpenAI annotation and AI response evaluation) alongside data-driven decision making.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Manager

Current

SecuredID Ltd

Jan 2011 - Present (15 years 5 months)

Led ISO 9001:2015 quality and compliance operations, coordinating internal and external audits with zero major non-conformities. Managed customer complaints using root cause analysis and implemented CAPA to prevent recurrence, reducing production defects by 30%+ and strengthening client satisfaction through SOPs, KPI monitoring, and risk-based onboarding support.