Kome Sagbamah
@komesagbamah
Quality assurance and operations leader driving CSAT, compliance, and process excellence.
NigeriaWhat I'm looking for
I am a proactive Quality Assurance and Operations leader with 8+ years driving performance excellence across fintech, technology, and security environments. I build scalable QA frameworks, institutionalize compliance standards, and lead enterprise-wide certifications and system implementations that reduce error rates and cut escalations.
Technically grounded in Microsoft 365, Azure, network infrastructure, and secure deployments, I pair strong analytical skills in KPI governance, root cause analysis, and SLA optimization with hands-on coaching to transform underperforming teams into high-accuracy units that consistently exceed benchmarks.
Experience
Work history, roles, and key accomplishments
Quality Assurance Team Manager
Raenest Inc
Mar 2024 - Present (2 years)
Implemented QA frameworks and training programs that sustained CSAT above 97%, reduced escalations by 18%, and lowered error rates by 25% quarter-over-quarter.
Quality Specialist
Raenest Inc
Nov 2023 - Present (2 years 4 months)
Conducted audits and calibrations that reduced ticket reopen rates by 20% and increased CSAT by 12% while rolling out quality certification processes across the organization.
Quality Analyst
Tek-Experts
Jan 2022 - Nov 2023 (1 year 10 months)
Audited 200+ calls monthly and established evaluation frameworks that improved quality scores by 23% and increased decision-making efficiency by 30% through KPI dashboards.
Office 365 Technical Support Engineer
Tek-Experts
Sep 2020 - Jan 2022 (1 year 4 months)
Delivered M365 and Azure deployments with zero critical data-loss incidents, reduced resolution time by 32%, and served as primary escalation point resolving 95% of high-severity cases.
Quality Supervisor
Zeigs Security Limited
Mar 2017 - Aug 2020 (3 years 5 months)
Led quality and compliance for security operations, improving incident response time by 28%, achieving 99% compliance, and eliminating 90% of repeat incidents through root cause analysis.
IT Intern
National Information Technology Development Agency
Apr 2016 - Oct 2016 (6 months)
Performed hardware repairs, network configuration, and firewall setups while leading document digitization efforts that improved accessibility using EDMS.
Education
Degrees, certifications, and relevant coursework
Bells University of Technology
Bachelor of Engineering, Computer Engineering
Completed a Bachelor of Engineering (Honours) in Computer Engineering at Bells University of Technology, graduating in 2018.
Jefap International School
West Africa Senior School Certificate (WASSCE), Secondary Education
Completed the West Africa Senior School Certificate Examination (WASSCE) at Jefap International School in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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