Genevieve Ottman

Lead process improvements for tracking accounts, due balances, payment activity, and collection workflows. Partner with leadership, Information Systems, and Job and Family Services to improve payment collection and Medicaid applications.

Processed, reviewed, and reconciled high-volume healthcare financial transactions while maintaining accuracy and compliance. Collaborated with vendors, internal customers, patients, and families to complete Financial Assistance applications and ensure adherence to CMS guidelines.

Processed and reconciled high-volume financial transactions while maintaining accuracy and adherence to procedures. Trained employees on cash application processes, systems, procedures, and quality expectations.

Processed and reconciled high-volume insurance and patient payments for hospital billing accounts, ensuring timely and accurate cash application. Researched misidentified payments and supported internal and external financial audits.

Provided customer service and banking support while maintaining accuracy, compliance, and service-quality standards. Served as Lead Teller, supporting daily branch operations and assisting with employee questions and customer issues.

Progressed through multiple customer support roles into Bank Support Manager, managing first- and second-level escalations and coordinating resolutions across the organization. Supported online banking customers with digital banking issues and service needs.