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Geetika PS

@geetikaps

Product Manager at Mercedes-Benz building GenAI support products that automated 45% of customer queries.

At Mercedes-Benz Research & Development India, I own the roadmap for a global Help module serving 6M+ users across 50+ markets. I also led the launch of a GenAI support assistant that automated 45% of queries and shortened handling time by 30%.

I’ve also owned the lifecycle of DesignKit, a library of 50+ reusable iOS and Android components, reducing duplicate engineering effort by 90%. I built an AI-powered workflow automation platform using n8n, REST APIs, OpenAI, Hugging Face, and Cloudinary.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Mercedes-Benz Research & Development India

Apr 2024 - Present (2 years 6 months)

Owned vision, roadmap, and KPIs for the global Help module serving 6M+ users, scaling it across 5+ apps and 15+ new markets. Led 0→1 launch of a GenAI support assistant, achieving 45% query automation and 30% shorter handling time.

Generative AI RAG Tool calling Conversational AI AI Evaluation Product Strategy Roadmapping PRDs KPIs AWS Strapi CMS iOS Android Design Systems Agile Scrum A B Testing User Journeys Stakeholder Management

Product Manager Intern

Mercedes-Benz Research & Development India

Apr 2023 - Jun 2023 (2 months)

Directed cross-functional teams to build 5 data pipelines, increasing data processing speed by 20%. Architected customer journeys for 3 UIs, increasing user engagement by 30% via behavioral analysis.

Data Pipelines Customer Journey Behavioral Analysis Cross Functional Collaboration

Product Manager Intern

TGH Tech

Nov 2022 - Feb 2023 (3 months)

Created PRDs for 5 projects across departments, reducing development-cycle time by 15%. Built an IPO-readiness tool for Grant Thornton, improving process accuracy by 40%.

PRDs Process Improvement IPO Readiness