Geetha Sri

I am a Microsoft Dynamics 365 Developer with over four years of hands-on experience in designing, developing, and customizing CRM modules. My expertise lies in customizing entities, forms, and business processes, along with developing plugins that enhance system functionality. I have a strong background in C#, .NET, JavaScript, and system integration using APIs, which allows me to effectively integrate Dynamics 365 with enterprise systems using Power Automate.

Currently, I work as a Digital Engineer at Sonata Software Limited, where I drive customer service optimization and process automation. My role involves integrating Dynamics 365 with third-party services for email automation and ticketing, ensuring that our solutions align with business needs. I have successfully implemented custom solutions for clients like Ascensia Diabetes Care and Scottish Water, significantly improving customer interaction efficiency and service delivery.