Garvit Pal
@garvitpal
Portfolio Manager specializing in residential property management, compliance, and quality assurance with strong escalation handling.
What I'm looking for
I’m a results-driven Portfolio Manager managing residential property portfolios end-to-end, advising owners on compliance, risk, and maintenance decisions while keeping service standards consistently high. In my current role at The Eleet Wyndham City (Gurugram), I coordinate contractors, repairs, and upgrades in line with CAV requirements and handle escalations, disputes, and complex tenant matters with clear reporting to owners.
Earlier, I strengthened my quality mindset as a Quality Auditor at IGT Solutions Pvt. Ltd., where I conducted quality audits, analyzed feedback claims using Root Cause Analysis, and delivered corrective actions to improve performance. I also built strong customer empathy through customer service roles in the food delivery and banking/card support processes, and developed troubleshooting discipline as a Senior Technician providing remote and phone-based support for applications and sensors.
Experience
Work history, roles, and key accomplishments
Portfolio Manager
The Eleet Wyndham City
Jul 2025 - Present (10 months)
Managed residential property portfolios end-to-end, advising owners on compliance, risk, and maintenance decisions. Led a team of 6, coordinated contractors for CAV-aligned repairs and upgrades, and handled escalations and complex tenant matters with clear owner reporting.
Quality Auditor
IGT Solutions Pvt. Ltd.
May 2022 - Jul 2025 (3 years 2 months)
Conducted quality audits to ensure compliance with company standards and analysed feedback claims using Root Cause Analysis to drive corrective actions. Ran coaching/quality sessions, performed dip and side-by-side checks, and carried out random hygiene checks to improve consistent performance and adherence.
Senior Technician
Twin Digital Pvt. Ltd
Jan 2021 - Apr 2022 (1 year 3 months)
Provided remote and phone-based technical support to resolve issues related to the company’s application and sensors. Troubleshot problems, collaborated with cross-functional teams to implement solutions, and guided customers through troubleshooting steps for timely resolution and satisfaction.
Senior Customer Service Associate
Radical Minds
May 2019 - Jan 2021 (1 year 8 months)
Handled customer queries in the food delivery sector, including order cancellations and refund-related issues within a blended Zomato process. Resolved concerns through timely inbound and outbound communication to maintain customer satisfaction.
Customer Service Associate
Teleperformance
Dec 2017 - May 2019 (1 year 5 months)
Managed customer queries for banking services and card issues within the SBI process. Delivered efficient resolutions through clear communication to ensure smooth handling of customer concerns and inquiries.
Education
Degrees, certifications, and relevant coursework
Vardhman Mahaveer Open University
Computer Applications
Studied Computer Applications at Vardhman Mahaveer Open University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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