Open to opportunities

Garvit Pal

@garvitpal

Portfolio Manager specializing in residential property management, compliance, and quality assurance with strong escalation handling.

India

Message

What I'm looking for

I’m looking for a role where I can manage portfolios end-to-end, ensure compliance and quality through structured processes, and lead teams to resolve escalations and deliver consistent owner and tenant outcomes.

I’m a results-driven Portfolio Manager managing residential property portfolios end-to-end, advising owners on compliance, risk, and maintenance decisions while keeping service standards consistently high. In my current role at The Eleet Wyndham City (Gurugram), I coordinate contractors, repairs, and upgrades in line with CAV requirements and handle escalations, disputes, and complex tenant matters with clear reporting to owners.

Earlier, I strengthened my quality mindset as a Quality Auditor at IGT Solutions Pvt. Ltd., where I conducted quality audits, analyzed feedback claims using Root Cause Analysis, and delivered corrective actions to improve performance. I also built strong customer empathy through customer service roles in the food delivery and banking/card support processes, and developed troubleshooting discipline as a Senior Technician providing remote and phone-based support for applications and sensors.

Experience

Work history, roles, and key accomplishments

Current

Portfolio Manager

Current

The Eleet Wyndham City

Jul 2025 - Present (10 months)

Managed residential property portfolios end-to-end, advising owners on compliance, risk, and maintenance decisions. Led a team of 6, coordinated contractors for CAV-aligned repairs and upgrades, and handled escalations and complex tenant matters with clear owner reporting.

Residential Property Management Compliance Management Risk Assessment Escalations Maintenance Planning CAV Requirements

Quality Auditor

IGT Solutions Pvt. Ltd.

May 2022 - Jul 2025 (3 years 2 months)

Conducted quality audits to ensure compliance with company standards and analysed feedback claims using Root Cause Analysis to drive corrective actions. Ran coaching/quality sessions, performed dip and side-by-side checks, and carried out random hygiene checks to improve consistent performance and adherence.

Audit Root Cause Analysis Compliance Monitoring Coaching And Training Dip Checks Side By Side Evaluations Hygiene Checks

Senior Technician

Twin Digital Pvt. Ltd

Jan 2021 - Apr 2022 (1 year 3 months)

Provided remote and phone-based technical support to resolve issues related to the company’s application and sensors. Troubleshot problems, collaborated with cross-functional teams to implement solutions, and guided customers through troubleshooting steps for timely resolution and satisfaction.

Remote Technical Support Troubleshooting Sensor Support Cross Functional Collaboration Technical Diagnostics Communication

Senior Customer Service Associate

Radical Minds

May 2019 - Jan 2021 (1 year 8 months)

Handled customer queries in the food delivery sector, including order cancellations and refund-related issues within a blended Zomato process. Resolved concerns through timely inbound and outbound communication to maintain customer satisfaction.

Customer Support Order Cancellation Support Zomato Process Outbound Communications Customer Satisfaction

Customer Service Associate

Teleperformance

Dec 2017 - May 2019 (1 year 5 months)

Managed customer queries for banking services and card issues within the SBI process. Delivered efficient resolutions through clear communication to ensure smooth handling of customer concerns and inquiries.

Customer Service Banking Support SBI Process Support Customer Communications