At Hexaware, I serve as a first-line IT support contact, handling incidents and service requests through ServiceNow. I troubleshoot access, Microsoft 365, Windows, and connectivity issues, and escalate complex cases with clear documentation.
At Infosys, I led a quality team, developed quality procedures, and used root cause analysis and performance reporting to guide improvements. Earlier, I supported multilingual Service Desk operations and worked in supervision, interpretation, procurement, and logistics.
