@gabrielaguillermo
Client Technology Analyst I at Boston University supporting 300+ faculty and staff and deploying 200+ computers.
United StatesAt Boston University, I support faculty and staff as a Client Technology Analyst I, providing tier 2 and tier 3 support. I’ve deployed more than 200 computers using KACE, Iru, and Intune.
I handle ServiceNow support cases and review security practices, including 2FA, data backups, and software installation compliance. Earlier, as a Student Lead IT Support Specialist at Boston University, I provided remote and field support and trained new student hires.
Work history, roles, and key accomplishments
Deployed over 200 computers using mobile device management tools and provided tier 2 and tier 3 support to over 300 faculty and staff. Handled technical support cases through ServiceNow, enforced security measures, and met with stakeholders to recommend IT solutions.
Provided remote and field support for client hardware and software, managed extensive ticketing with ServiceNow, and trained new student hires.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Computer Science
Bachelor of Arts in Computer Science from Boston University, completed in May 2025.
Software and tools used professionally
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