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Gabriela Cartagena Diaz

@gabrielacartagenadia

Business student at UCF with customer service and emergency response experience creating positive guest experiences.

United States
Message

At the City of Oviedo, I ensured guest safety as a Senior Guard, responding to emergencies and helping guests with questions and concerns.

I also mentored junior staff in CPR, AED procedures, emergency response, and safety protocols.

Before that, I worked as a Lifeguard at the City of Oviedo through a third party, monitoring guest activities and responding to medical emergencies with CPR, first aid, and rescue techniques.

I'm pursuing a Bachelor of Science in Business Administration in Integrated Business at UCF. My coursework includes data-driven decision making, project management, and integrated marketing and sales.

Experience

Work history, roles, and key accomplishments

CO

Senior Guard

City of Oviedo

Apr 2023 - Aug 2024 (1 year 4 months)

Ensured the safety and well-being of guests by monitoring facilities and responding quickly to emergencies. Delivered excellent customer service and mentored junior staff in CPR, AED procedures, and safety protocols.

Education

Degrees, certifications, and relevant coursework

University of Central Florida logoUF

University of Central Florida

Bachelor of Science in Business Administration, Integrated Business

Pursuing a Bachelor of Science in Business Administration with a focus on Integrated Business, expected to complete in August 2026.

IN

Intuit

QuickBooks Online Certification Level 1, Accounting

Earned the QuickBooks Online Certification Level 1.

Seminole State College logoSC

Seminole State College

Associate in Arts, General Business

Earned an Associate in Arts in General Business in May 2024.

MI

Microsoft

Microsoft Office Specialist: Excel Associate, Microsoft Office

Certified as a Microsoft Office Specialist in Excel Associate for Microsoft 365 Apps.

Tech stack

Software and tools used professionally

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