Fuat M
@fuatmuminoglu
Technology leader and Director of Hosting Reliability Operations, building SRE-driven cloud platforms and automation for 24/7 reliability.
IrelandWhat I'm looking for
I’m a Technology Leader with 18+ years in Information Technology across IT Integration, Telecommunications, Internet Retail, Cloud Services, and Pharmaceuticals. I currently direct Pfizer Hosting SRE Operations, leading Hosting Reliability Operations and guiding cloud & hosting operations across eight globally distributed teams (~100 contractors) to deliver resilient, 24/7 infrastructure support aligned with SRE principles.
I define the operating model, service strategy, SLAs, and KPIs, and I partner with SMEs and stakeholders to drive automation that reduces toil and operating costs. I lead escalations, audits, and critical events with disciplined incident management and clear stakeholder communication; highlights include migrating automations from a costly proprietary platform to an on-prem solution (30 → 15 automations) and delivering a 43% ticket-volume reduction—1 year ahead of plan—driving $16M savings over 5 years. I’ve also built two Copilot AI agents, including an Operations Intelligent Agent that identified 30+ automation opportunities with an estimated ~5,000 hours/year savings.
Experience
Work history, roles, and key accomplishments
Directed Hosting Reliability Operations and Cloud & Hosting Operations across eight globally distributed teams (~100 contractors), delivering 24/7 resilient infrastructure support aligned with SRE principles. Led automation migrations (30→15) saving ~$5M in 6 months, reduced ticket volume 43% ($16M savings over 5 years), and built Copilot AI agents identifying 30+ automation opportunities (~5,000
Served as primary escalation point for global storage technical support (L3), mentoring L2 and junior engineers to drive high-severity incident resolution and technical decisions. Delivered end-to-end implementation and operational support for FlashArray platforms, including installation, configuration, upgrades, and patch/fix deployments aligned with support standards.
Owned reliability and security of Amazon Payments firewalls and security gateways, ensuring continuous availability and protection of critical payment systems. Improved service availability by refining metrics and alarms and drove targeted Python automation through CI/CD to reduce risk and operational toil.
Virtualization Subject Matter Expert
Vodafone Türkiye
Nov 2016 - Apr 2017 (5 months)
Designed and supervised scalable virtualization solutions, defining standards and improving operational practices for VMware virtualization and NFV platforms. Led capacity planning and health reporting and delivered an end-to-end deployment of VMware vCloud NFV across three data centers in six months, establishing Türkiye’s first 4.5G platform.
Unix Track Lead
Vodafone Türkiye
Mar 2012 - Nov 2016 (4 years 8 months)
Led Unix operations teams, including coaching, staffing, and day-to-day service management, while owning Unix architecture and implementation standards. Drove continuous improvement across operational controls and ensured regulatory, audit, and PCI-DSS alignment through lifecycle planning and OS updates.
Education
Degrees, certifications, and relevant coursework
Marmara University
Bachelor’s Degree (Ed), Electronics, ICT and Communications
2004 - 2009
Earned a Bachelor’s Degree (Ed) in Electronics, ICT and Communications (NFQ Level 8) from 2004 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Social media
Job categories
Skills
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