Freesia Mendonca
@freesiamendonca
I keep cross-border payments, treasury liquidity and reconciliations moving accurately across global banking markets.
IndiaWhat I'm looking for
At Interpolitan Money, I manage end-to-end payment processing, liquidity coordination, correspondent-bank RFIs, and FCA client-money safeguarding. I resolve SWIFT/MX issues, support FX bookings and bond redemptions, and keep payment confirmations moving within client SLAs.
I've built over a decade of payments and financial-services experience across Revolut, Nium, JPMorgan Chase, and Tata Consultancy Services. From processing 1,000–2,000 daily transactions and investigating payment discrepancies to mitigating card fraud, I bring precision, ownership, and a practical understanding of cross-border payments.
Experience
Work history, roles, and key accomplishments
Ensured outward payments were released within cut-off, measured by consistently on-time processing, by prefunding company accounts daily and monitoring balances across multiple banking portals. Kept client payments moving to settlement without delay, measured by consistent on-time execution, by diagnosing and resolving SWIFT/MX technical issues, failed validations, and payment-flow discrepancies e
Worked as Payments Investigation Specialist at Revolut.
Enabled daily execution of retail and institutional transactions, measured by processing 1,000–2,000 transactions daily, by liaising with Compliance, Customer Service, Product and Technology teams. Ensured transaction execution readiness, measured by consistently sufficient wallet balances, by reconciling incoming client funds against transactions daily. Resolved payment-processing errors by curre
Mitigated fraud risk on flagged accounts, measured by immediate case creation and risk containment, by investigating suspicious card activity and handling inbound fraud, lost and stolen card reports. Prevented fraud losses on high-risk transactions, measured by successful in-depth authentication outcomes, by acting as second-level on-call verification using LexisNexis and internal databases. Resol
Worked as Quality Analyst at Tata Consultancy Services.
Exceeded FCR, CSAT and quality KPIs, measured by promotion to Subject-Matter Expert, by delivering multi-channel support for sensitive financial and retirement queries. Upheld FCA pension-guideline measured by auditing 200+ customer interactions monthly, by leading QA calibration sessions as Quality Analyst.
Customer Service Representative
Jul 2015 - Jan 2017 (1 year 6 months)
Worked as Customer Service Representative at Vitamins Direct Group of Companies - WT Rawleigh and The Good Vitamin Company.
Education
Degrees, certifications, and relevant coursework
Tolani College of Commerce
Bachelor in Financial Markets, Finance and Financial Management Services
2016 - 2019
Availability
Location
IndiaAuthorized to work in
United Arab EmiratesSalary expectations
Social media
Skills
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