Open to opportunities

Frederick Sarpong

@fredericksarpong

Message

Compassionate direct support and operations professional delivering person-centered care and efficient processes.

United States

Message

What I'm looking for

I seek a supportive organization where I can provide person-centered care, lead residential operations, mentor staff, and contribute to continuous quality and safety improvements.

I am a dedicated professional with dual expertise in direct support services and manufacturing/operations, committed to delivering person-centered care and maintaining efficient, safe environments. I have hands-on experience developing and implementing Individual Service Plans (ISPs), providing crisis intervention, medication administration, and supervising residential operations and staff.

I consistently apply strong communication, documentation, and problem-solving skills to support individuals with developmental and intellectual disabilities and to optimize operational processes. I maintain required certifications, collaborate effectively with interdisciplinary teams, and prioritize quality assurance, safety, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Behavioral Support Staff

Current

Westborough Behavioral Hospital

Apr 2025 - Present (5 months)

Perform crisis intervention, provide crisis management and transfers, maintain safe homelike environments, record client activities and appointments, and collaborate with team members to ensure client safety and care continuity.

Crisis Intervention Emergency Response Team Collaboration Transfers

Current

Shift Coordinator

Current

Amego Inc.

Jan 2020 - Present (5 years 8 months)

Develop and implement individual service plans (ISPs), supervise support staff during shifts, and deliver direct care and medication administration to individuals, ensuring adherence to Positive Behavior Supports and quality healthcare systems.

Care Coordination Case Management Staff Supervision Documentation Communication Crisis Management

Special Needs Advocate

Hope Care

Jan 2012 - Dec 2014 (2 years 11 months)

Assisted families in navigating education and healthcare systems, created personalized advocacy plans, liaised between stakeholders, and organized community events to increase awareness and access to services.

Resource Navigation Community Outreach Case Planning Communication Support Services Event Coordination

Direct Support Professional

World of Friends Special Home

Jan 2009 - Dec 2012 (3 years 11 months)

Provided personal care, implemented individualized care plans, managed challenging behaviors with de-escalation and positive reinforcement, and maintained accurate documentation and medication support to promote client independence.

Personal Care Documentation Advocacy