Freda Kemphrey

Installed, configured, and maintained operating systems, applications, and network devices; implemented AD user and permission management and IAM best practices while providing timely remote and onsite support and documenting system configurations.

Monitored network and endpoint security alerts using Splunk, conducted initial triage and prioritization of security events, and reduced recurring incidents through education and engagement while teaching CompTIA A+ and assisting CompTIA Security+ and Network Security courses.

Provided help desk support, assisted in operationalizing the Smart Workplace IT Help Desk module and bi-annual IT equipment register updates, and implemented a maintenance schedule for ICT infrastructure.

Provided help-desk assistance and performed computer hardware and software troubleshooting, ensuring accurate collection of oil-lifting records and timely user support.

Completed ISO/IEC 27001 Lead Auditor training in July 2025 to develop skills in auditing information security management systems.

Obtained an ISC2 certification in Cybersecurity in April 2025 to validate knowledge of cybersecurity principles and best practices.

Completed professional training programs including a Certificate in Software Engineering (Front-end Development) and a Professional Foundations Certification.

Undertook professional training and certifications at Slamm Technologies, including CompTIA A+, Network+, and Security+ preparation during November 2024 to March 2025.

Completed a Bachelor of Science in Information Technology Management, covering IT management principles and practical IT operations from August 2019 to September 2023.