Florence Henny

At the Social Security Administration, I review case files and supporting information before appointments and service interactions, helping provide accurate communication between Spanish-speaking clients and medical or program professionals.

I maintain organized work records and handle sensitive personal and medical information in line with confidentiality and applicable compliance expectations. I also coordinate with staff to clarify information and support timely, consistent service delivery.

Previously, as a Social Work Financial Consultant for the State of Florida, I reviewed client financial records, verified information, and investigated potential discrepancies. My training includes medical coding and billing studies, Six Sigma Green Belt process-improvement principles, and a Data Analytics Professional Certificate.