Fiorella Vilca Grandez
@fiorellavilcagrandez
Luxury cruise and hotel Purser specializing in financial administration, revenue reconciliation, and guest/crew operations.
ZimbabweWhat I'm looking for
I’m a Crew Purser with over 13 years of progressive experience across luxury and premium cruise lines, complemented by hotel front office experience. I focus on financial administration and day-to-day operational support that keeps teams aligned and guests fully taken care of.
In my current role as Crew Purser at Regent Seven Seas Cruises, I handle core purser responsibilities including revenue reconciliation, cash handling, compliance, and guest and crew administration. I’m known for maintaining operational excellence while ensuring smooth, accurate processes on board.
Previously, I served as Second Purser Pax & Crew and Assistant Purser at Princess Cruises, where I also worked as an Administration Officer, Night Auditor, Front Desk Supervisor, and Ocean Brand Pilot. I gained breadth in embarkation operations, immigration procedures, and coordinated guest services, including shore excursions support.
My hotel background strengthens how I lead from the front: I’ve supported front desk operations and guest services in premium hospitality environments, and I carry that same service mindset into cruise operations. I’m committed to delivering outstanding guest experiences through strong organization, compliance, and team leadership.
Experience
Work history, roles, and key accomplishments
Crew purser providing financial administration and crew/guest operational support on Regent Seven Seas Cruises.
Second purser supporting passenger and crew administration and day-to-day compliance and financial processes at Regent Seven Seas Cruises.
Aug 2017‑March 2022 ‑ Assistant Purser | Administration Officer, Night Auditor, Front Desk Supervisor & Ocean Brand Pilot.
Front desk receptionist supporting guest reception and front desk operations at Sanctuary Lodge, a Belmond Hotel.
Mar 2013‑Aug 2017 ‑ Junior Assistant Purser | Guest Services Agent, Crew Agent, Shore Excursions Agent & Asst. Administration Officer.
Provided guest services as a Guest Services Associate for Norwegian Cruise Line Holdings Ltd.
Worked in guest services at Sonesta Hotels in Peru.
Education
Degrees, certifications, and relevant coursework
Asean Online Education AOE
Diploma in Modern Human Resource Management
2021 - 2021
Asean Online Education AOE
Diploma in Community Psychology
2021 - 2021
Centro de Capacitación Empresarial - CCL
Diplomado de Gestion del Capital Humano
2020 - 2021
120 horas lectivas.
-Planeamiento Estratégico en la organización.
-Planificación eficaz del Capital Humano.
-Sistemas de Reclutamiento y Selección.
-Legislación e Inserción laboral.
-Administración de Compensaciones.
-Evaluación del Desempeño.
-Desarrollo del Capital Humano.
-Clima Laboral.
-Sistemas de Medición del Capital Humano.
-TESIS "LA EVALUACIÓN DEL DESEMPEÑO LABORAL Y SU INCIDENCIA EN LOS
Centro de Capacitación Empresarial - CCL
Diplomado para Asistente de Gerencia
2020 - 2021
120 horas lectivas.
-Administración Empresarial
-Comunicación Efectiva y Relaciones Interpersonales
-Atención al Cliente Interno y Externo
-Contabilidad y Finanzas para no especialistas
-Redacción de Informes Técnicos
-Gestión del Tiempo y Planificación de Tareas
-Fundamentos del Marketing Empresarial
-Organización de Reuniones y Eventos
-Competencias en la toma de decisiones eficaces
-TESIS "ANÁL
Asociacion Cultural Peruano Britanica (Britanico)
Ingles
2005 - 2007
CENFOTUR
Titulo, Administración Hotelera
2003 - 2007
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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