Fernando Rodriguez

Leading a very large global engineering and delivery organization responsible for a multi-million dollar services portfolio — clinical trial software programs that serve the world's largest pharmaceutical and biotech companies across the United States, Europe, and Asia-Pacific. Accelerated delivery velocity and quality by embedding AI and automation into core engineering workflows, reducing cycle

Rededication In-Progress...

Built Signant's global technical delivery engine from the ground up — architecting the people, processes, and tooling infrastructure that today powers a multi-million dollar services portfolio across pharmaceutical and biotech customers worldwide. Led an Agile and DevOps transformation that unified fragmented delivery teams into a single, high-performance operating model, establishing SAFe practic

Led a 150-person global Engineering and Delivery organization through a full-stack digital modernization — replacing a legacy platform with a cloud-native architecture built on microservices, event sourcing, Node.js, Angular, and React JS. Pioneered Berkadia's first UX and Design Engineering Center of Excellence, introducing a design system and web components approach that elevated product quality

Led the digital modernization and Agile transformation of a 250-person Infrastructure, Engineering, Security, and DevOps organization — completing an enterprise-wide Agile transformation across 32 Scrum and 8 Kanban teams within 18 months. Championed the Infrastructure-as-Code and DevOps movement, accelerating cloud migration by eliminating MPLS circuits, reducing technology sprawl, and transition

Accelerated DevOps adoption across Software Engineering, tripling the size of a global team of engineers, UX designers, and Scrum Masters within 7 months. Automated all legacy CI/CD pipelines within 6 months using SonarQube, Aqua, Crucible, and Selenium, standardizing AzureDevOps as the single platform for Agile management, code management, and pipeline orchestration across all custom applications

Led enterprise-wide delivery of strategic sales and call center technology programs across 17 business lines, serving thousands of senior executives, regional sales consultants, and financial advisors nationwide. Established a sustainable portfolio management approach that streamlined quarterly planning across 5 business lines and 17 executive sponsors within 3 months of joining, and installed a P

Architected, developed, and operated the CRM, Fraud, and Adjudication platforms used by thousands of eBay call center agents globally — maintaining near-100% on-time delivery and achieving 90% zero-downtime deployments from 2013 onward, before site reliability engineering was a named discipline. Designed a Case Management platform on Oracle, Microsoft, and Genesys CTI with cradle-to-grave tracking

Led a $50MM+ global call center consolidation integrating 230+ legacy applications onto a single enterprise platform across US, EU, and APAC — delivered within 12 months, coordinating engineering activities across client teams, vendors, and third-party systems integrators on four continents.

Architected and developed a modernized Enterprise CRM Marketing & Analytics Platform, resulting in optimal performance of customer journey maps, marketing campaigns, and enterprise data marts for the largest cruise operator in South Florida.

Integrated field service, billing, and Customer360 solutions for the largest telecommunications company in Atlanta and designed high-volume and mission-critical data transformation solutions for the largest health insurance provider in Florida.

Led systems configuration and deployment projects of several multi-tenant call center solutions across Asia-Pacific for large telecommunications, financial services, and consumer packaged goods customers.

Issued Sep 2020 · Expired Aug 2021

Issued Jun 2020