Fernando Hernandez

Designed and executed test cases for web and mobile applications, including cross-platform usability and accessibility validation. Managed defects through Azure DevOps and validated UI/API behavior using tools such as Chrome DevTools and Swagger UI.

Validated applications against WCAG and Google accessibility standards to ensure an inclusive user experience. Performed manual QA across iOS, Android, Windows, macOS, and ChromeOS and documented/prioritized defects with developers.

Executed QA for Android and iOS e-commerce applications using physical devices and supported UAT observation documentation for stakeholders. Tracked test execution in Azure DevOps and performed performance checks using Adobe Assurance and Google BigQuery.

Performed black-box, regression, integration, and UAT testing to validate SaaS reservation platform behavior against business requirements. Tracked and resolved defects using Jira to collaborate with developers.

Designed test cases from acceptance criteria to ensure coverage of user stories in Agile/Scrum sprints. Tested an iOS e-commerce application using the XCode emulator and managed defect resolution through Jira.

Performed performance analysis using POS system data to identify and resolve issues. Coordinated vendor upgrades to improve system stability and prepared sales metric reports for management decision-making.

Troubleshot server and workstation issues remotely and supported Tier 2 escalations. Resolved access control incidents and contributed to faster support through improvements to the knowledge base and reduced resolution time.

Conducted exploratory, localization, and manual testing for Android and web applications, including UX/usability testing prior to UAT. Performed cross-browser validation and supported website updates using Drupal and Google Analytics, managing bug resolution cycles to improve app quality.

Bachelor of Science in Computer Science from New Mexico State University.