Felisha Stokley
@felishastokley
Authorization Specialist at Cooper University Hospital, improving first-pass approvals by 10–15% through coding-informed authorization workflows.
United StatesWhat I'm looking for
At Cooper University Hospital, I manage authorization workflows for complex services and medications, aligning submissions with payer policies. By applying ICD-10 guideline principles to clinical documentation, I contributed to a 10–15% improvement in first-pass approvals.
I analyze pending and denied cases and use medical coding fundamentals to support appeals and reduce claim rework. I also maintain audit-ready documentation in Epic and payer systems while coordinating with scheduling and revenue cycle teams.
Before Cooper University Hospital, I coordinated patient intake and onboarding at Kabafusion, and led front-desk operations and patient flow at Advanced Pain Therapy. I’m seeking a leadership or advanced analytical role focused on revenue integrity and operational efficiency.
Experience
Work history, roles, and key accomplishments
Authorization Specialist
Cooper University Hospital
Feb 2026 - Present (8 months)
Managed end-to-end authorization workflows for complex services and medications, ensuring submissions align with payer policies. Incorporated ICD-10 guidelines to improve first-pass approvals by 10-15% and reduce claim rework.
Admissions / Patient Care Coordinator
Kabafusion
Nov 2023 - May 2025 (1 year 6 months)
Coordinated patient intake, verified insurance information, and finalized compliant onboarding documentation. Assisted patients and providers with complex insurance questions and supported interdisciplinary coordination through accurate EHR updates.
Lead Patient Care Coordinator
Advanced Pain Therapy
Jul 2019 - Nov 2023 (4 years 4 months)
Led front-desk operations, patient flow, and cross-functional issue resolution, serving as primary escalation point for admissions and transfers. Coordinated with payers on authorizations and billing discrepancies, and prepared specialized management reports.
Specialty Pharmacy Representative
CVS Health
Nov 2018 - Jun 2019 (7 months)
Supported continuity of care through coordinated communications among patients, providers, and payers, documenting all interactions in EHR systems.
Education
Degrees, certifications, and relevant coursework
American Heart Association
BLS Certification, Basic Life Support
2025 -
BLS Certification valid from January 2025 to January 2027.
National Healthcareer Association
Certified Billing and Coding Specialist (CBCS), Billing and Coding
Certified Billing and Coding Specialist (CBCS) certification, with target completion in Q4 2026.
National Healthcareer Association
Certified Medical Administrative Assistant (CMAA), Medical Administration
Certified Medical Administrative Assistant (CMAA) certification, with target completion in Q4 2026.
National Healthcareer Association
Electronic Health Records Specialist (CEHRS), Electronic Health Records
Electronic Health Records Specialist (CEHRS) certification, with target completion in Q4 2026.
University of Phoenix
Bachelor of Science, Management
2020 - 2022
Bachelor of Science in Management from the University of Phoenix, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
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