At Handasa Engicons Private Limited, I provide L3 support for global perimeter security operations and 24×7 support for network security products and devices.
I handle day-to-day incidents, change requests, and emergency changes, while maintaining team SLAs and providing on-call weekend support.
I present RFCs at weekly CAB meetings for customer approval and prepare reports to client requirements. I also update runbooks and provide knowledge transfer to new team members.
My background includes Palo Alto NGFWs, Panorama, GlobalProtect, firewall migrations, policy audits, and PAN-OS upgrades. I hold CCNA and PCNSEPMRS certifications.
