Fatima Bendahmane
@fatimabendahmane
I build communication strategies, partnerships, and reputation for tech-for-good organizations and institutions.
FranceWhat I'm looking for
Through FZB Conseil, I create tailored communication strategies, manage reputation, and develop content for personal brands, small businesses, institutions, and tech-for-good initiatives.
Previously at Salsify, I supported customers as a product expert, resolved technical issues, coordinated escalations with development and product teams, and delivered internal training, coaching, webinars, and knowledge-base updates.
My customer success work at Qare and Doctopsy focused on mental healthcare practitioners, institutional partnerships, onboarding, and improving access to remote mental healthcare. I worked closely with product and tech teams to ensure tools supported practitioners’ day-to-day needs.
I also bring experience in content writing, English–French translation, tutoring, digital strategy, and public speaking. I’m a problem solver, partnership builder, and mental health advocate who values transparent, respectful relationships.
Experience
Work history, roles, and key accomplishments
Personal Branding, TPE-PME et Institutions
Stratégies de communication sur mesure, gestion de la réputation, création de contenus.
#techforgood
- Product Expert
-Technical support (troubleshooting/ communication)
-Escalation and follow up with dev and product teams (Atlassian suite)
-Knowledge transfer : Internal trainings/ coaching, Webinars, Creation and Update of Knowledge Base
-Knowledge Centered Service Consultant
Worked as Customer Support Specialist at Salsify.
Worked as Customer Support Specialist at Alkemics - now part of Salsify.
Following the acquisition of Doctopsy by Qare, I became the CSM in charge of mental healthcare practitioners.
-Why?
Among the leading causes of disability around the world, mental health disorders affect 12 million people in France alone.
My#1 priority was promoting access to mental healthcare to millions of French citizens , via remote consultation.
-How?
As a part of the customer success team, w
Managed
-Partnerships with Mental Healthcare Institutions
-Onboarding
-Customer support (Patients and Practitioners)
Contributed to
-Social media campaigns
-Interviews with mental healthcare practitioners
-Editing and publishing original content (Doctomag)
Worked as English Tutor at Freelance (Self employed).
Performed in-depth research in order to create clear and accurate material.
Applied strong writing, editing and proofreading abilities to each assignment to produce the best possible content.
Provided customers of an American multinational technology company remote technical support.
🍏 💻📱
Provided full English to French and vice versa translating services, usually under tight deadlines.
Education
Degrees, certifications, and relevant coursework
Université de Poitiers
Biology/Biological Sciences, General
Join Maestro
Bootcamp Product Manager, Product management
2023 - 2023
University of Paris I: Panthéon-Sorbonne
Law
2020 - 2023
Rocket School
Digital Business Development
2019 - 2020
Availability
Location
FranceAuthorized to work in
Salary expectations
Job categories
Skills
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