Fatemeh Haji Mohammad Ali

Developed data processing pipelines with Python/PySpark and Azure Databricks for distributed industrial monitoring, cloud data analysis, and data integration. Contributed to an edge-cloud monitoring framework integrating data acquisition, AI-based analysis, and operator-facing results.

Managed the migration and reimplementation of a reusable Dynamics 365 CRM solution for about 25 users in a new organizational context. Gathered client requirements and adapted data models, custom entities, forms, views, workflows, security configurations, dashboards, reports, and business logic.

Delivered four professional Dynamics CRM courses of 24 hours each covering Sales, Marketing, Customer Service, lead and opportunity management, customer lifecycle, dashboards, KPIs, and business process automation.

Analyzed distribution and logistics requirements and designed CRM processes for multi-warehouse management, product traceability, stock visibility, and customer service follow-ups. Developed custom entities, modules, workflows, activity assignments, status updates, reminders, and operational reports.

Developed data processing pipelines and predictive models in Python using over 600 operational industrial signals from hydroelectric plants. Applied time series analysis, machine learning, forecasting, and anomaly detection to support industrial monitoring and data-driven decisions.

Led end-to-end implementation, configuration, and development of a Dynamics 365 CRM on-premises solution for about 70 users across sales, marketing, customer service, finance, warehouse, production, and management. Collaborated with department heads to gather requirements, analyze processes, and design custom data models, workflows, security roles, and dashboards.

Designed, configured, and implemented a Dynamics CRM solution for about 30 internal users supporting thousands of students from first contact to degree completion. Analyzed department requirements, developed custom data models, entities, and over 90 automated workflows, and integrated the institute's website via Dynamics Web API.

Customized CRM processes for monitoring customer interactions, segmentation, follow-up automation, dashboards, and management reporting.

Doctoral research in electrical engineering, focusing on predictive analytics for industrial systems.

Master's degree in control engineering.

Bachelor's degree in electrical engineering.