Open to opportunities

Farah Alam

@farahalam

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Experienced product management leader with a focus on customer-centricity.

India

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What I'm looking for

I am looking for a role that values collaboration, innovation, and customer-centric solutions, where I can continue to grow and make a significant impact.

I am a seasoned product management leader with a strong background in technology products and user experience. My journey has been defined by a commitment to bringing vision to reality through collaboration and execution excellence. I excel in aligning cross-functional teams and stakeholders to deliver technology products that meet customer needs and strategic objectives.

Throughout my career, I have successfully led modernization initiatives and agile product delivery at renowned organizations like Wells Fargo and JPMorgan Chase. My ability to communicate effectively with stakeholders and advocate for both customers and developers has been pivotal in driving product vision and adoption. I am passionate about mentoring others and fostering professional development within my teams.

Experience

Work history, roles, and key accomplishments

Senior Product Manager

Wells Fargo

Dec 2024 - Apr 2025 (4 months)

Led modernization of customer notification systems using Kubernetes within Collections Recovery. Streamlined implementation across 3 scrum teams for digitization of collections communications.

Kubernetes Scrum Agile Stakeholder Management Backlog Management

Senior Product Associate

JPMorgan Chase

Nov 2022 - Jul 2024 (1 year 8 months)

Co-led discovery and requirements gathering from 45+ partners to introduce Joint/Multi-Signer capabilities for account openings. Managed 8+ JIRA epics, driving a 6x increase in backlog depth from 0.8 to 4.8 across teams.

Jira Design Thinking UI UX Figma

Mobile Developer iOS and Android

JPMorgan Chase

Mar 2017 - Nov 2022 (5 years 8 months)

Contributed to the early-stage development of a firmwide Design System aligned with Google’s Material Library and WCAG standards. Developed secure Android and iOS UI frameworks and mobile security features using Java, Swift, and Apple Cryptokit.

Android iOS Java Swift CryptoKit UI UX Design

Global Cyber Mobile Security Analyst

JPMorgan Chase

Jul 2015 - Mar 2017 (1 year 8 months)

Served as liaison between 3rd-party security vendors and internal LOB stakeholders. Delivered cybersecurity training sessions to drive firmwide security awareness.

Cybersecurity Vendor Management Data Analysis

Education

Degrees, certifications, and relevant coursework

Chegg

Certificate, UX/UI Design

Obtained a UX/UI Design Certificate from Chegg in 2024. This program focused on enhancing customer travel experiences, with a high-fidelity prototype and design rationale available for review.

Ball State University

Double Masters, Information and Communication Sciences + Landscape Architecture

Completed a double Masters degree in Information and Communication Sciences and Landscape Architecture. The program provided foundations in networking, routing, technology-business proposals, presentations, and usability. Additionally, it developed design proficiency in the built environment, leading to presentations at the 6th international UNESCO Global Geoparks conference and TEDx.